Most restaurants are live in under 15 minutes. You'll add your restaurant name, hours, menu (paste a link or upload a PDF), reservation policy, and connect Instagram/Facebook with one click. No developers, no technical setup.

Will the AI actually sound like my restaurant or generic?+

It sounds like you. Pick a tone (warm, upscale, casual, playful), add 2–3 example replies you'd send, and the AI mirrors your voice. You can block words you'd never say and review the first 20 replies before going fully autonomous.

What happens for tricky messages the AI shouldn't answer alone?+

Complaints, refunds, allergy questions, large catering quotes, and VIP guests are auto-escalated. You get an instant SMS/email with full context and a one-tap link to reply yourself. Nothing important slips through.

Can the AI actually book reservations, or just collect info?+

Both. It captures date, time, party size, name, and phone, then either books directly into OpenTable/Resy/SevenRooms (if connected) or drops a structured request into your dashboard for one-tap confirmation.

How are catering and large-event leads handled?+

The AI asks qualifying questions — guest count, date, budget, dietary needs, venue — and scores the lead. Hot leads (>$1,500 or time-sensitive) page you immediately; smaller ones get a polite reply and land in your Leads inbox with full notes.

Can I pause the AI or take over a conversation mid-thread?+

Yes. One toggle pauses all AI replies globally. On any single thread, hit 'Take over' and the AI steps aside silently — your reply goes out as you, with no handoff message to the customer.

Which platforms does Nexora work with?+

Instagram DMs, Facebook Messenger, WhatsApp Business, your website chat widget, SMS, and email — all in one inbox, all trained on the same restaurant profile.

Is my customer data secure and GDPR-compliant?+

Yes. SOC 2 Type II, GDPR, and CCPA compliant. Data is encrypted at rest and in transit, never sold, never used to train shared models. Export or delete any customer's data in one click.

What does pricing include any overage fees or hidden costs?+

Plans include everything: AI replies, all channels, reservations, catering, CRM, notifications, integrations. If you exceed the monthly limit, you roll into the next tier — no surprise overages, downgrade anytime.

Do you integrate with n8n, Zapier, or my POS?+

Every restaurant gets a unique webhook plus a REST API. Native n8n + Zapier templates ship in-app. Toast, Square, Lightspeed, OpenTable, Resy, SevenRooms, Mailchimp, and Klaviyo work out of the box.

What if I don't like it? Is there a refund?+

14-day free trial, no credit card required. After that, 30-day money-back guarantee, no questions asked. Cancel anytime from your billing page.

Do you support multi-location restaurants and franchises?+

Yes — the Premium plan supports unlimited locations under one account, with per-location menus, hours, and staff, plus a roll-up dashboard for owners and franchisors.

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